Frequently Asked Questions
Find answers to common questions about our products and services
Do you work with corporate accounts or repeat clients?
Yes. We support corporate clients, government contractors, schools, and organisations with structured bulk ordering, production scheduling, and CRM integration for ongoing merchandise needs.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please notify us within 5 business days of delivery and provide clear photographs. We will assess and offer a replacement, store credit, or refund where applicable.
Do you ship Australia-wide?
Yes. We ship across Australia. Standard shipping typically takes 3–7 business days, with express options available in selected areas.
Can I exchange items from the Hometown Collection?
Yes. Non-custom retail items from our Hometown Collection may be exchanged within 14 days of purchase, provided they are unworn, unwashed, with tags attached and proof of purchase supplied.
What is your standard production time?
Our standard production timeframe is 7–14 business days from artwork approval and payment confirmation. Larger or more complex bulk orders may require additional time. If you need your order sooner, please contact us to discuss rush options.
Do you offer bulk order discounts?
Yes. We specialise in bulk and corporate orders and offer tiered pricing based on quantity and product type. Contact us for a custom quote tailored to your organisation's needs.
Can I upload my own design?
Yes. You can upload your artwork when requesting a custom quote. Our team will review your files and provide a digital proof before production begins.
Do you provide design assistance?
Absolutely. If you don't have print-ready artwork, our team can assist with layout adjustments, branding placement, or custom design support to ensure your final product looks professional.
What types of printing methods do you use?
We use professional-grade printing methods suited to your order type, including high-quality direct-to-garment and transfer applications. The method selected ensures durability, colour accuracy, and a premium finish.
Are customised items refundable?
Due to the custom nature of our products, personalised and branded items are non-refundable unless defective or incorrect. Please ensure all artwork proofs are carefully reviewed before approval.